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LG Display @ San Diego, CA (Full Time)_Quality (CS) Engineering

LGDUSA 0 591
LG Display USA Inc. (San Diego, CA) 에서 Full Time 직원을 채용 합니다.
아래를 검토하시고 관심있으신 분들의 많은 지원을 바랍니다.
Interested applicants should email their resumes to jerryjkim@lgdisplay.com

1. 모집분야 / 사무직 - Quality (Customer Support) Engineering / San Diego, CA
2. 모집인원 및 모집마감일 : 0명 / 채용시 까지
3. Requirements
  - 0~3 years of experience in the electronics or related industry
  - Bachelor’s degree (Any engineering degree preferred)
  - Bilingual (English/Korean) preferred
  - Travel required : Yes
  - 미국 내 취업에 결격사유가 없는 분 (비자/영주권 스폰서쉽 불가)
4. 근무 조건 및 Benefit
  - Full time
  - Medical, Vision, Dental 보험
  - 401K Plan 및 유급휴가
5. Responsibility
  Customer Support
  - Serve as the main contact point for customers to discuss all process, field return and repair issues, including quality, material, and logistic issues
  - Provide onsite support to validate quality issues and determine responsibility for defects
  - Regularly communicate with customers and HQ to provide corrective actions for customer complaints related to quality
  - Participate in periodic quality meetings (MQR/QBR) with customers to discuss quality trends
  - Train/educate 3rd party vendors to arrange OBA (Open Box Audit) or rework for defect prevention in the customer process
  Product Qualification
  - Coordinate with customers to verify conformance to the design requirements based on supplied product specifications
  - Present and report critical issues to ensure customer specifications are met according to production timelines
  - Manage product development cycle: project kickoff, requirements definition, development, test and integration, manufacture, certification, first product delivery for the launch customer
  Product Quality Management
  - Manage and analyze quality data/issues to determine failure trends and abnormalities
  - Work with customers to collect Failure Analysis Panels by analyzing failure data to see which models have a high incident rate
  - Manage RMA related service issues with customers and set up RMA processes where needed
  - Assist customers with new product launch, which may involve interfacing with customers on issues relating to the process
  - Perform quality process audits as well as follow-up audits to ensure that factory/service centers meet and keep LG Display’s quality expectations
  CS Process Set Up
  - Develop set-up and planning of service process and failure goods return process
  - Educate team members and 3rd party vendors to enhance problem solving ability, panel technology and statistical knowledge

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